ghd- Transition from B2B to DTC

ghd- Transition from B2B to DTC

Introduction

ghd is one of the world’s leading premium hair styling brands. When I joined ghd, the brand was still heavily focused on traditional salon distribution. It was also the moment when digital marketing and social media started reshaping the beauty industry. Initially, I was given a small budget to experiment with emerging digital channels and influencer campaigns. The performance exceeded expectations and quickly demonstrated the potential of online acquisition and creator-led marketing. I was part of the early shift that helped move increasing marketing investment toward a more DTC and digital-first approach, including some of the brand’s first large-scale influencer activations in Italy.

Year

2015-2018

Role

Digital Marketing & Influencer Marketing

Industry

Haircare & Beauty Tech

Scope

Digital campaigns, influencer marketing & early DTC growth strategy.

Outcome

Accelerated the brand’s shift toward digital and influencer-led growth.

Introduction

ghd is one of the world’s leading premium hair styling brands. When I joined ghd, the brand was still heavily focused on traditional salon distribution. It was also the moment when digital marketing and social media started reshaping the beauty industry. Initially, I was given a small budget to experiment with emerging digital channels and influencer campaigns. The performance exceeded expectations and quickly demonstrated the potential of online acquisition and creator-led marketing. I was part of the early shift that helped move increasing marketing investment toward a more DTC and digital-first approach, including some of the brand’s first large-scale influencer activations in Italy.

Year

2015-2018

Role

Digital Marketing & Influencer Marketing

Industry

Haircare & Beauty Tech

Scope

Digital campaigns, influencer marketing & early DTC growth strategy.

Outcome

Accelerated the brand’s shift toward digital and influencer-led growth.

Challenges

Challenges

Convincing a traditionally retail-driven brand to invest in emerging digital and influencer channels before they became mainstream.

One of the main challenges was proving the value of digital marketing at a time when the brand was still heavily focused on traditional salon distribution. Social media and influencer marketing were still new territory. One of the most interesting parts was that influencer marketing was still completely unstructured at the time. Most creators had never collaborated with brands before, budgets were extremely low, and there were no agencies managing them yet. Many of the creators I worked with, who later became some of the biggest influencers in Italy, did their very first brand collaboration with ghd. Most partnerships were built directly through short calls, Instagram DMs and WhatsApp conversations, creating a much more authentic and early stage creator ecosystem.

My Role

My Role

I was responsible for everything related to digital within a small three-person marketing team.

While the rest of the team focused on PR and trade marketing, I managed social media content, Meta advertising, content production and influencer collaborations end-to-end, from outreach and negotiation to creative concepts and campaign execution.

Case study

The Rise of Creator Marketing

How creator marketing and digital performance helped reshape a legacy beauty brand.

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Dark gradiend background

Key Result

Transition from traditional trade marketing to digital-first growth.

Market Impact

Pioneered some of ghd Italy’s first influencer collaborations.

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Ecosystem


Digital campaigns, content & social activations

Leadership Scope

Owned all digital activities within the Italian marketing team — including social media, Meta ads, content production and influencer partnerships end-to-end.

Owned all digital activities within the Italian marketing team — including social media, Meta ads, content production and influencer partnerships end-to-end.

Owned all digital activities within the Italian marketing team — including social media, Meta ads, content production and influencer partnerships end-to-end.

Final Reflection

Final Reflection

ghd was one of the experiences that shaped the way I see marketing today.

It was an early example of how digital, creators and performance marketing could fundamentally change the growth trajectory of a brand. Being part of that transition taught me that some of the biggest opportunities come from recognizing cultural and platform shifts before the market fully catches up.